Refund policy

# Refund policy

– Cozybabydino

## Return & Refund Policy

**Last Updated: October 3, 2026**

At **Cozybabydino**, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help.

### 30-Day Returns

You have **30 days from the date of delivery** to request a return.

To be eligible for a return, your item must:

- Be unused and in its original condition

- Be free from damage, stains, odors, or signs of wear

- Include the original packaging when reasonably possible

- Have proof of purchase or your order number

### How to Request a Return

To start a return, please contact our customer support team with your **order number and reason for the return**.

Once your return request is approved, we'll provide you with instructions on where and how to send the item.

**Please do not send your purchase back without contacting us first.**

### Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your **original payment method**. Please allow your payment provider additional processing time for the funds to appear in your account.

### Damaged or Incorrect Items

If your order arrives **damaged, defective, or different from what you ordered**, please contact us as soon as possible with photos of the item and your order number. We'll work with you to resolve the issue.

### Non-Returnable Items

Items that have been used, washed, damaged after delivery, or show significant signs of wear may not qualify for a return under this policy, subject to any rights you may have under applicable consumer protection laws.

### Return Shipping

For voluntary returns, **return shipping costs are the customer's responsibility** unless otherwise stated by Cozybabydino.

If we sent you the wrong item or your product arrived damaged or defective, please contact us before returning it so we can provide instructions.

### Questions?

If you have any questions about our Return & Refund Policy, please contact us through our customer support email.

**Cozybabydino — Soft, snuggly, and dino-mite.**